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          BLACK 1400X500 HeatherRampollaArtistInStudio
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FREQUENTLY ASKED QUESTIONS

Love, I'm honored that you're here and asking questions about my artwork. I've answered the most basic questions below. If you have a specific question for me not answered below, don't hesitate to reach out... ask me here

 

What's your Shipping Policy?

Prints Policy

For a print order placed through this site, allow 3-4 days for production and up one week for shipping. Keep weekends and holidays in mind too.  Where applicable, I'll let you know if there are deadlines for holiday shipping.

My print provider prides themselves on quality, consistency and fast delivery. Occasionally, there may be factors (special requests, unclear instructions, production problems, etc.) that might cause an order to be delayed. They rarely miss their production times, however they are not guaranteed.

Original Art/Limited Edition Policy

Original Art and Limited Edition orders take up to 7 days to prepare and carefully package for shipping. Original Art orders are shipped ground shipping, USA Only. Additional shipping charges may apply to arrive to your destination.  

You will receive a tracking number as soon as your order has been shipped.

 

 

What is your Policy on Returns/Exchanges/Refunds?

Prints Policy

We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination. In the rare event your art arrives flawed or damaged, it will be replaced at no additional cost to you.  My print provider does their utmost to ensure that your prints are packaged carefully and arrive safely at their destination. However sometimes damage can occur in shipping.  Please keep all packaging, take photos of the damage done to both packaging and artwork, and send me an email with the photos, details, and your order number, and I'll take care of it. 

We do not accept returns; all sales are FINAL.

Original Art/Limited Edition Policy

All sales are considered final, however I want to make sure you are happy with your purchase. Original Art/Limited Edition purchases have 5 days after arrival for you to request an exchange or receive a credit for future purchase (less the cost of return shipping and a restocking fee). The artwork must be returned in original condition and received within 30 days from your original purchase date. 

 

How do I use the Live Image Preview?

The Live Preview tool (augmented reality) on my site allows you to use your phone or tablet to see how my art will look on your walls. There's no app to install, you will need to use a mobile device with a current browser. Pull up my website on your mobile device and navigate to the image you're interested in previewing, and click on the "Live Preview" button. My website will launch your camera from within your internet browser and superimpose the artwork onto whatever you have your phone pointed at.  It's best to stand 10-12 feet from the wall where you want to see the art, and face it straight on.  You can change the artwork's position just by moving the phone, and you can choose sizes with the pull down menu at the bottom of the screen.

The ability to launch a camera right from the browser is currently supported by the latest versions of Google Chrome, Mozilla Firefox, and Opera, in both their PC and Android versions. If you have an Apple device, you must use Apple's Safari browser, version 11 and higher.

 

How can I keep up with your new work?

Sign up for my newsletter where you will receive information about new releases, discount sales, special events, and announcements. Also, follow me on Facebook and Instagram! You can use the icons at the bottom of this page to head directly to my profiles. 

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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The above preview shows how to use the live preview on this website. The image displayed is just an example, and is not available for sale.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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ENTER TO WIN A PRINT

Sign up to my newsletter and be entered to win an 8x10 print.

A winner is drawn at the end of the month and announced via email. 

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This offer is valid for NEW CUSTOMERS only!